Automatically create customer files
For every booking you receive, customer information, such as phone number or e-mail, will be automatically logged, clearly and precisely, in your TheFork Manager software.
You can also complete the information you want on their customer file yourself.
Ideal for saving time and so you can know everything about your customers!
Your customers will no longer have any secrets from you or your team
Do you have time to talk to every customer? Can you remember all of them? What about your staff?
The software allows you to see at a glance, in detail, all their preferences and previous reservations.
When you welcome your customers, any member of your team can then tailor their service.
Your customers will feel special and you will earn brownie points.
Stay in touch with your customers
Your customers have things they want to tell you! At the end of each meal, you have the option to automatically send a satisfaction survey so you can gauge their overall satisfaction and respond to them if you wish.
A continuous improvement tool for your teams and your restaurant.
“31% of customers report that they avoid eating at restaurants that do not have any reviews.”
Stay in touch with your customers with ease
To keep your customers loyal and coming back, it’s important to stay in touch with them: let them know when your menu is changing, wish them a happy birthday, invite them to enjoy a glass of champagne with you...
With your TheFork Manager software, you can send e-mail or SMS campaigns to your customer database or to a selection of your choice.
View advanced statistics and track your performance
With advanced statistics on your services and your customer behaviour, you can monitor your restaurant’s performance in real time.
It is an essential tool so you can better understand your business, identify areas for improvement, improve your service, and increase sales.
Management and customer retention are additional functions to your TheFork Manager reservation management tools.
Standard features, like creating your customer files or accessing statistics, are included free with your software.
Our team of trainers and your personal advisor will explain in detail how to use your new tool and how to retain your customers.
No need to be an expert, everything is designed to suit the everyday requirements of your restaurant.
Do you know and recognise all your customers? Do your staff? Do you know their favorite tables, birthdays, their last meal with you? Thanks to TheFork Manager, no longer will this be a secret!
Stay in touch with all your customers, respond to their reviews, send them an e-mail with your new menu, or a text message to remind them of your Jazz evening on Saturday. Get your customers coming back now.