Guest Recognition

Treat all diners like VIPs by creating and storing customer profiles and history. Share these with staff to provide better service, increase the average spend per head and encourage repeat visits.

Customer Notes

  • Take notes about customers likes and dislikes, spend and dietary requirements when they dine and enter these into your reservation system. This information will be stored so the next time they make a booking you can deliver a more personalised dining experience.

Booking Statistics

Instantly see a customer’s dining history and understand their booking status: whether they are a first time or repeat visitor.

VIP alerts

  • Get notified via ResDiary when a VIP books, or is seated in the restaurant.

Linked-In Notifications

Know your customers before they walk through the door. View LinkedIn profiles of TheFork diners so you know who’s dining.

TheFork Profiles

  • View TheFork diner profiles prior to service and gain insight into dining habits and preferences. See an example of a diner’s profile here.

Join over 4,500 Australian restaurants already using TheFork- Get your TheFork account now -

Join TheFork and you will:

  • Be featured on TheFork, TripAdvisor and our partner websites
  • Receive bookings 24/7, from your own web page and Facebook - from anywhere, on any device
  • Have your bookings centralised in one software system
  • Have access to a dedicated Account Manager whose role is to help you get the most out of the site
  • Receive monthly business performance reports
  • Have restaurant support available to you 7 days a week for assistance with operational queries
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