Treat all diners like VIPs by creating and storing customer profiles and history. Share these with staff to provide better service, increase the average spend per head and encourage repeat visits.
- Take notes about customers likes and dislikes, spend and dietary requirements when they dine and enter these into your reservation system. This information will be stored so the next time they make a booking you can deliver a more personalised dining experience.
Instantly see a customer’s dining history and understand their booking status: whether they are a first time or repeat visitor.
- Get notified via ResDiary when a VIP books, or is seated in the restaurant.
Know your customers before they walk through the door. View LinkedIn profiles of TheFork diners so you know who’s dining.
- View TheFork diner profiles prior to service and gain insight into dining habits and preferences. See an example of a diner’s profile here.