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Maximise retention with our loyalty management solution

Building strong guest relationships goes beyond great food—understand your guests’ preferences, create personalised offers, and engage them with tailored communications. With TheFork Manager, you have the tools to keep diners coming back.
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Drive guest loyalty and build meaningful relationships

Know your guests

Engage with personalised campaign

Offer preset menus & unique experiences

Keep in touch with your diners

Verified guest feedback

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Build & enrich your customer database

Import and enrich your guest database with essential details such as allergies, seating and meal preferences, and average spend. 
Effortlessly access this information to personalise each visit and capture comprehensive guest insights during the booking process: you can integrate them with your restaurant CRM solutions and POS system for a complete view of diner behaviour.
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Leverage a top-notch restaurant customer engagement platform

Effortlessly manage guest relationships with a built-in CRM that centralises all guest interactions. 
Craft and send personalised emails to keep diners engaged and encourage repeat visits.
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Exceptional dining moments at your fingertips

Enhance your guest experience with preset menus and unique experiences. Whether it’s a seasonal chef’s menu, a wine-pairing dinner, or a special occasion package, TheFork Manager makes it easy to offer curated experiences that drive excitement and boost restaurant customer retention.
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Communicate and engage with guests

Build stronger relationships by engaging with diners ahead of their visit. Use direct chat to confirm & discuss special requests and ensure a seamless experience from the moment they book.
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Gather feedback to improve guest experience

Understand your guests’ experiences with verified reviews and private feedback. Leverage AI-powered insights to analyse trends, identify areas for improvement, and refine your service to exceed expectations - these are the benefits of an excellent restaurant customer retention software, and you have it seamlessly integrated into TheFork Manager!
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Want to know more about TheFork Manager?

Enhance your restaurant's performance with our smarter management tools—we make your life easier every step of the way.

Dive into it

Outstanding results from TheFork Manager partners

We feature our main menu on TheFork, but we also display a specials board in the restaurant which customers can still earn Yums on — we like to reward loyal customers by giving them something new.

Eugenio Saulle

Owner - Buon Appetito, Brighton and Hove

I'm proud to say we have very good reviews on TheFork, and I believe all three of our sites are consistently in the Top Community Choice chart in London. It’s something that we're very proud of and hope to continue.

Reza Malekzadeh

Co-Founder - Naroon, London

The perfect solution for…

MICHELIN restaurants
Designed for excellence. Join the 2,500+ MICHELIN-listed restaurants that use TheFork Manager to enhance diner experience.
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Restaurant groups
With TheFork Manager, multi-location management is simple. Get powerful marketing, streamlined operations, and perfectly integrated solution across all your restaurants—everything you need to drive growth.
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I’d highly recommend TheFork to other Michelin-star restaurants. The service they offer is amazing and Benares receives excellent bookings from them. The platform is very easy to use and the customers who book through TheFork are great.

Benares

Events Manager - Benares, London

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I would give TheFork a 10/10. I would recommend using TheFork every day of the week. I think you’d be silly to ignore a company that is growing with the ambition that TheFork has.

Shadow Jackson

Reservations Manager - Gaucho, London

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Delve into all key aspects of TheFork Manager

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Discover our software

From reservations to customer insights, TheFork Manager simplifies every aspect of restaurant management. See how it helps you streamline operations and grow your business.

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Boost booking & simplify service management

Experience seamless booking and service management with a solution that helps you grow and streamline operations—effortlessly.

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Optimise your performance

Optimise occupancy, calculate potential earnings and leverage advanced analytics and targeted marketing campaigns. Your restaurant's full potential, unleashed.

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FAQs

Any questions? Get in touch with us or check out our FAQs.
How can a restaurant loyalty management solution help my business?
A restaurant loyalty management solution is designed to help restaurants retain customers by tracking their preferences, rewarding repeat visits, and creating personalised experiences. With TheFork Manager, you can collect guest data, send targeted offers, and build long-term relationships that keep diners returning.
How do restaurant CRM solutions improve guest engagement?
Restaurant CRM solutions centralise diners data, allowing you to understand preferences, booking history, and spending habits. TheFork Manager enables you to segment your audience, send tailored promotions, and manage communication efficiently—helping you enhance engagement and increase repeat visits.
How does the Yums loyalty program support restaurant customer retention?
TheFork Manager features a powerful restaurant loyalty management system through the Yums loyalty program, designed to enhance customer retention. Diners earn Yums points every time they book through TheFork, which can later be redeemed for exclusive discounts. This system helps restaurants foster stronger relationships with their guests while driving repeat visits and long-term loyalty.

Get started

Try theFork Manager and see how simple it is to save time and maximise your restaurant’s revenue.

Get started

Try theFork Manager and see how simple it is to save time and maximise your restaurant’s revenue.

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