When we found out that 60% of our community of restaurateurs use TheFork Manager on a mobile device or tablet rather than a desktop, we knew we needed to update the platform to match our users’ needs.
As part of our latest product release, we’ve launched an array of new tools to support restaurant managers in streamlining their daily operations, resulting in time saved, revenue improved, and more customers satisfied.
Let’s break down these new features and how they’ll make your day-to-day easier.
Maximise your restaurant’s occupancy
Making the most of the space within your restaurant is key to maximising your revenue, and we’ve made it even easier to manage your tables with our latest product update.
Our interactive Floorplan tool is now available on TheFork Manager mobile app, giving you a real-time digital and interactive visualisation of your restaurant’s layout. This shows exactly how much space you’re working with.
Now accessible on the mobile app, the interactive Floorplan tool offers a real-time digital and interactive visualisation of your restaurant’s layout, maximising how you organise your space.
With the optimised table management capabilities, you can adapt table layouts and track reservations right in the palm of your hand — it’s a personalised and advanced tool that is unique in the market
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Deliver a seamless, personalised customer experience
Dining out isn’t just about enjoying delicious food. When customers reserve a table at your restaurant, they’re also expecting top-notch service that makes them feel looked after.
With the wealth of touchpoints your diners have to share their data and preferences, they expect you to take these insights on board to craft highly personalised experiences. TheFork Manager’s Upcoming Service Summary feature — a first in the market — will provide a quick snapshot of the critical information you need to take your service from great to unforgettable.
Right from TheFork Manager app on mobile or desktop, you can easily see information related to your next service such as guest preferences, allergies, and birthdays, allowing you to plan ahead for your next bookings and offer a more personalised service.
Improve your agility
In the fast-paced hospitality business, you need to stay light on your feet and easily adapt to any situation the day might throw at you.
We understand how tricky it is to keep on top of everything in the middle of a busy shift, so we’ve made it simple for you to stay on track with Instant Notifications. TheFork Manager’s enhanced real-time connection keeps you constantly updated on bookings, cancellations, special requests, reviews and more. To make it easier to manage these notifications and ensure you’re not missing anything important, we’ve added simplified, ergonomic native gestures like swipe actions to the app.
Once you’ve viewed your latest key updates through Instant Notifications, you can quickly adapt to any changes — such as modifying group booking sizes or adjusting arrival times — through Quick Actions, another market-first feature.
Giving you the ability to make these changes within seconds will help you and your teams handle last-minute changes even more efficiently, even during busy periods, so you can focus on what you do best: serving delicious food and helping diners create treasured memories.
If you’re ready to take advantage of these new features, chat with your Account Manager to find out more about how they can help streamline your day-to-day. If you’re not yet signed up to TheFork, get in touch to learn more about how our platform can help you.
Empty tables and ever-increasing costs?
