Big changes are here: this summer, restaurant management gets redefined. TheFork is rolling out its most exciting update yet to TheFork Manager, with powerful new features designed to streamline operations, delight diners, and give restaurateurs more control than ever, whether you're running a cozy trattoria or a group of fine dining spots.
Call recognition for smarter phone bookings
Phone bookings remain essential for many restaurants, so we’ve introduced a new caller recognition feature to simplify the process- no more juggling names and numbers. When a diner calls, you'll instantly see their booking history, preferences, and contact details, letting you create or modify reservations instantly and avoid duplicates. This feature is currently only available in France, Italy, the Netherlands, Spain and Switzerland.
A more seamless, faster booking creation experience
TheFork Manager app now features a completely redesigned booking form and reservation list, optimised for mobile. Creating a booking is now up to 5x faster thanks to a streamlined form design, while the new reservation list enables intuitive swipe actions for quick updates.
Plan with confidence, adjust in seconds
Service changes used to be complex, but not anymore. With the new calendar view, you can see occupancy levels at a glance. Quickly adjust availability, menus, or no-show guarantees, all from one place. Whether it’s a no-show policy tweak or a last-minute event menu, everything’s just a few taps away.
The most complete no-show protection yet
Say hello to pre-authorisation for credit cards, the newest layer in our industry-leading no-show protection suite. Combined with credit card guarantees, reconfirmations, no-show predictors, and TheFork’s strict diner policy, this ensures your revenue is safer than ever.
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Power tools for multi-venue operators
Managing multiple locations? TheFork Manager’s group overview page makes it easy to track covers, bookings, and performance trends, across all restaurants or zoomed into a single location. And when one restaurant is full, the cross-sell feature lets you automatically suggest other restaurants in your group, giving diners more great options and helping you keep the booking within your brand.
Marketing made simple
You don’t have to be a marketing expert to fill more tables. The Marketing Toolbox centralises your campaigns, from Meta to Google, with smart content, automated setup, and optimised budgets, powered by GotU. Launch paid ad campaigns in minutes, drive traffic across channels, and measure results, all in one place.
Designed for everyone, everywhere
TheFork Manager now speaks 10 languages, including Simplified Chinese, and connects with even more CRM and POS tools, including Oracle, Lightspeed, Cheerfy, and more, so your tech stack works as hard as you do.
“This release is about simplifying the everyday experience for restaurateurs,” said Almir Ambeskovic, CEO at TheFork. “From mobile efficiency and smartphone recognition to deep integrations and smarter marketing, TheFork Manager is the most powerful, easy-to-use tool we’ve ever built.”
Empty tables and ever-increasing costs?
