Bet on TheFork Manager PRO to boost your business

Rely on key features to boost your business and reassure your clients

During these unprecedented times, TheFork is committed to support restaurants and help them boost their business. These key features on TheFork Manager PRO and PRO+ packages are now available to help restaurants adapt to the new health & safety guidelines while reassuring users and allowing them to still enjoy their restaurant dining experience.

Reduce no-shows and optimise your restaurant management

Thanks to TheFork Manager PRO, handling stock, personalising floor plans and reducing no-shows has never been easier. Discover how you can make the most of these features for your restaurant.

• Take full control of your inventory and get a FLOOR PLAN tailored to safety measures.
   
  • A digital floor plan enables you to optimise your stocks with a customised floor plan to better control your bookings and maximise your revenue by services. During this time, we feel it is essential for our restaurant partners to be able to define cover volumes per time slots and per reservation source (walk-in diners, online etc...)
     
  • The digital floor plan feature also enables you to virtually test the best table arrangements, set number of guests per table and ensure you are compliant with the latest safety guidelines.                                                                                    

The main benefit of the floor plan: You can optimise both your availability and restaurant space. Learn more about the floor plan feature here. 
 

• Bet on the booking RECONFIRMATION feature to save time and reduce no-shows
  • We now offer our restaurant partners the opportunity to send automated reconfirmation requests to their customers via email, SMS or both. This feature can be activated or deactivated at any time directly in the system, only on TFM3 Pro or PRO+. In addition to this, the restaurant can then select the timeframe to send the reconfirmations (i.e. 2 hours before service) and they can even customise the message.

The main benefit of reconfirmations: restaurants will receive notifications whenever a customer confirms or cancel their reservation and it will help them fight against no-shows.
 

• Reduce the no-show risk using the Credit Card imprint*
  • Now you can limit the risk of no-shows and cancellations by setting up a credit card imprint on TheFork Manager! This tool allows you to request a credit card guarantee from your customers when they book on your website, through TheFork or even by phone.
     
  • In the event that the client does not comply with the cancellation policy or is a no-show, you can charge the amount established by you. The bank footprint can be configured according to your needs.

The main benefit of Credit Card imprints: reduce the risk of no-shows and cancellations by better controlling your bookings, very useful for group reservations or seasonal menus (i.e. Christmas, Valentine’s Day)

*Credit card imprint only available for PRO and PRO+ packages, to activate this feature please reach out to your Account Manager

Make your clients & staff feel safe and comfortable

The restaurant industry has been strongly impacted and both your staff and clients may feel hesitant to revisit restaurants on a regular basis. In order to better support you and reassure both your staff and potential customers, TheFork has listed down some key features you can rely on.

• Display the Covid-19 Safety Measures & Precautions you have placed in your restaurant
  • Making sure you comply with your local health & safety regulations is key to reassuring both your staff and customers. All applicable measures can be displayed directly on your restaurant page.

The main benefit of Covid-19 Safety Measures & Precautions feature: When users visit your restaurant page on TheFork, they will be able to see what safety measures & precautions you have in place for peace of mind. 
 

• Activate Seating preferences to provide choice to your customers          
  • If you have personalised your floor plan, your customers will be able to select both the area where they want to sit (i.e. inside, outside, bar…) and the type of table they best like (i.e. standard, tall). This is a great way to enhance their dining experience and make them feel comfortable before they arrive at your restaurant.                                                  

The main benefit of the seating preference feature: By letting your customers choose their seat, you make them feel both safe and comfortable.

•  Make the most of TheFork Manager CRM tool
  • Communicating with your client database is key to reassure them and keep them up to date with your restaurant’s latest information such as special menus, special offers, loyalty redemptions etc. Thanks to TheFork Manager CRM tool, you can prepare personalised emails to inform your clients about your restaurant news.

Good to know: Once you work with TheFork, you will be able to accelerate your business and receive bookings thanks to a booking widget that you can place on your channels.